Personal Data Sources

Our company primarily obtains your personal data directly from you, in particular within the scope of negotiations for the conclusion of a contract and in the course of its performance, or from third parties who mediate such negotiations. In these cases, we will inform you when the provision of personal data is necessary for the performance of a specific service or business cooperation, and when it is voluntary, but serves to facilitate mutual communication and streamline cooperation between you and our company.

We also generate other personal data about you, which are mainly data on consumption and consumer behavior (in the case of the supply of commodities such as electricity, etc.).

Furthermore, we may obtain your personal data from public records or government authorities (for example, the trade register, the land register, the insolvency register, or the central distraint register, etc.). Alternatively, in specific cases, we can also get your personal data from non-public records on the basis of applicable legislation.

In order to improve the quality, objectivity, verifiability, security of services and protection of rights, our company will monitor and record communications with you (for example, phone calls with customers). In such cases, we will always inform you in advance, and you will have the right to refuse this procedure. The only exceptions to this are special communication lines dedicated exclusively to crisis and emergency situations, which are always recorded.

In order to ensure the protection of property, personal safety, and the security of the services provided, our company has camera systems located on buildings owned or managed by our company or one of the CEZ Group companies. You will always be informed about the use of CCTV systems by means of information signs placed on the buildings in question. If necessary, the obtained camera recordings may be provided to administrative and law enforcement authorities.