Ethical competitive behavior of CEZ Group employees is treated by the Behavior Codex, which sets forth principles, requirements, and instructions for dealing with electricity and gas customers and dealers, and particularly in discussions relating to new contracts, contract termination, and change of electricity or gas supplier.
The Codex is a practical document, based on European directives that have been implemented in Czech law as part of the Energy Act (No. 458/2000 Sb.).
This Codex gives customers certainty that the Customer Center, acting either through the call center or in writing, will treat them in the manner set forth by law. Within CEZ Group, the Standards of Written Customer Communications deal with individual policies and procedures.
Another way CEZ Group guarantees its ethical behavior toward customers is by assuring them that ČEZ will not abuse its market position.